by Anura Guruge
on May 25, 2022
The worst part of today’s 5-hour outage was that TDS Telcom REFUSED to tell me what the problem was. I just wanted to know whether it was a cut cable, a server that was down, a data center that was in trouble. They refused to tell me.
That at 1pm they were telling me that they will give me another update at 5pm was SCARY.
Luckily the Internet service came back at 3pm — albeit at half-speed. We are crawling along.
I pay for the full 1Gig service. I was NOT even getting half that when they resumed service.
I called again. They are sending a service technician tomorrow morning.
TDS used to provide outstanding support.
Not so, anymore.
The support I got today was unaccepatable.
They do NOT communicate.
You can’t reach them on Facebook or Twitter.
A shame. A shame.
