Tag Archives: Internet down

TDS Telecom: 5-Hour Internet, TV & Phone Outage In Parts Of New Hampshire On May 25, 2022.

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by Anura Guruge
on May 25, 2022

Click to ENLARGE. My Tweets overlaid over TDS Outage Page.

The worst part of today’s 5-hour outage was that TDS Telcom REFUSED to tell me what the problem was. I just wanted to know whether it was a cut cable, a server that was down, a data center that was in trouble. They refused to tell me.

That at 1pm they were telling me that they will give me another update at 5pm was SCARY.

Luckily the Internet service came back at 3pm — albeit at half-speed. We are crawling along.

I pay for the full 1Gig service. I was NOT even getting half that when they resumed service.

I called again. They are sending a service technician tomorrow morning.

TDS used to provide outstanding support.

Not so, anymore.

The support I got today was unaccepatable.

They do NOT communicate.

You can’t reach them on Facebook or Twitter.

A shame. A shame.

TDS Telecom: Internet Outage On February 10, 2022 Starting At 00:03am.

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by Anura Guruge
on February 10, 2022

Click to ENLARGE. From ‘downdetector.com‘.

To be honest it wasn’t a big deal, BUT I like to keep track of all outages so I have a record. SMILE.

It transpired just after mid-night, about 3-minutes after.

I have been with TDS Telecom (& ‘Union Tel.’ they had acquired) for 15-years. So, I can honestly say I know them & their ‘moves’ quite well.

That it happened right after mid-night was a HUGE clue to I. This used to happen quite often in the past.

They schedule cut-overs or reboots for mid-night. Basically, when they need to restart some of THEIR equipment they wait until mid-night assuming that most of the customers will be in bed by then. I have always thought this annoying. It would be better it they waited until 2am or 3am. But, c’est la vie.

It would also be nice IF they send us all an e-mail saying that there will be a SCHEDULED OUTAGE (for x-hours) starting at midnight. Well, I never got one. Like I said, I know TDS quite well.

This could have been our local folks doing an update. Most times they don’t want to tell the folks higher up about such disruptions. So they try to do it ‘on the sly’. Whatever.

I checked all my ‘stuff’ & made sure that I was OK & that this was a genuine TDS outage. Then I went to bed. The Internet was up this morning. I didn’t even have to recycle my TDS modem. That is good.

My 1G service seems to be a TAD slow. I will monitor it & let TDS know if it persists.