by Anura Guruge
on July 6, 2022
The RETURN, to my DISMAY, is going back to ‘Cynergy‘ (who to my dismay) did the screen replacement!
I just had a feeling that this whole screen replacement of my Pixel 6 Pro, by ‘Google’, was gong ‘too good’ to be true! Well, my fears, alas, have come to roost. The $259 repair was a FARCE.
When I started setting up the repaired phone I started getting an error message saying that the fingerprint sensor was NOT working!
Ah?
Hadn’t they checked. Google claims that the phones are tested, robotically, after repair BEFORE they are shipped back. Well, they obviously hadn’t checked the fingerprint sensor.
I did a quick Google. Appears that this is a KNOWN problem on Pixel 6s. It is said to be a SOFTWARE BUG. The software refuses to recognize the fingerprint sensor on replaced screens.
The error message I kept on getting directed me towards my warranty!
So, I called up Google.
They seemed to know what the problem was.
They made a HALF-HEARTED attempt to get me to download, via my PC, a FINGERPRINT CALIBERATION TOOL. It did not work. It would NOT load. Google was expecting that! Hhhmmm.
Then they said they will give me a replacement. I chose the option where I sent in the defective phone first & they then replace it once they got it. That is what I am doing. Plan to drop it off with FedEx on Thursday. I will, of course, keep you posted.
Amazing!