Tag Archives: 6 days

Fingerprint Sensor On ‘Pixel 6 Pro’ Not Working AFTER $259 Screen Replacement By ‘Google’!

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by Anura Guruge
on July 6, 2022

Click to ENLARGE. Yesterday’s post annotated.
Click to ENLARGE. E-mail from ‘Google Store’.

The RETURN, to my DISMAY, is going back to ‘Cynergy‘ (who to my dismay) did the screen replacement!

I just had a feeling that this whole screen replacement of my Pixel 6 Pro, by ‘Google’, was gong ‘too good’ to be true! Well, my fears, alas, have come to roost. The $259 repair was a FARCE.

When I started setting up the repaired phone I started getting an error message saying that the fingerprint sensor was NOT working!

Ah?

Hadn’t they checked. Google claims that the phones are tested, robotically, after repair BEFORE they are shipped back. Well, they obviously hadn’t checked the fingerprint sensor.

I did a quick Google. Appears that this is a KNOWN problem on Pixel 6s. It is said to be a SOFTWARE BUG. The software refuses to recognize the fingerprint sensor on replaced screens.

The error message I kept on getting directed me towards my warranty!

So, I called up Google.

They seemed to know what the problem was.

They made a HALF-HEARTED attempt to get me to download, via my PC, a FINGERPRINT CALIBERATION TOOL. It did not work. It would NOT load. Google was expecting that! Hhhmmm.

Then they said they will give me a replacement. I chose the option where I sent in the defective phone first & they then replace it once they got it. That is what I am doing. Plan to drop it off with FedEx on Thursday. I will, of course, keep you posted.

Amazing!

I Got My REPAIRED ‘Pixel 6 Pro’ Back In 6 Days (Delayed By A Day Due To July 4th)!

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by Anura Guruge
on July 5, 2022

Click to ENLARGE. ‘Google’ tracking.

Wow. That was FAST. I did NOT expect it to be that fast. IF I had been waiting for it, I would have been thrilled. I, however, got a new Pixel 6 Pro BEFORE I sent my damaged one for repair. But, this is good to know. Full turnaround in less than a week — & it would have been a day quicker if NOT for July 4th.

Repaired (left) & before.

I noticed from the packing label that the repair was NOT done by Google. Instead it appears to be a company called ‘Cynergy’. See below. I looked them up. Hhhhmmm. They, for a start, have a NON-SECURE Website & some HORRENDOUS reviews on Reddit. Hhhhmmm. I had believed that the repair would be done by Google. Not too happy about that.

I sent my damaged Pixel 6 Pro in the original box it came in. But, I never got that box back. They sent the repaired one in a slimmer Google box! Hhhhmmm. I guess they throw away the original boxes when they come in. Not impressed with that.

But, that is my story. Hopefully, I will NOT have to have a Pixel repaired again! Fingers crossed.