by Anura Guruge
on September 28, 2022
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I need a hitch for my new Mazda CX-30 so that I can attach a small cargo carrier platform. The dealership, ‘Seacoast Mazda‘, was not in the least helpful. Basically blew me away. Said they couldn’t be bothered! So, I had to look at other alternatives.
I, as is inevitable, kind of knew that ‘U-Haul‘ did hitch installations. A quick Google confirmed this. So, I went to them online.
On Tuesday, September 20, 2022, the day after I got the CX-30, I placed at online order with them for a 2″ hitch. That part was easy enough & their prices were GOOD. I was impressed. I had asked for a Friday (Sept. 23) installation, but noticed that the EARLIEST that they would give me was Wednesday, September 28, 2022. I worked out, eventually, that they needed that lead time to get the hitch to Concord, NH for installation, i.e., it was not in stock & had to be ordered.
I was given a 2pm installation appointment for Sept. 28. I was all set. At 10am I get a call from them saying that they DON’T have the hitch! Ah! They also had NO TRACKING (i.e., FedEx) data. Basically the hitch had not shipped as yet, i.e., FedEx had NOT picked it up as yet. So, there was NO delivery time! Not good.
I had to go to Concord anyway. I had arranged to pick up a new microwave from ‘Best Buy’. So, I stopped by U-Haul. Neat operation & the ‘young kid’ was as helpful as he could be. But, he agreed that he had NO idea when the hitch would ship — let alone get delivered. So, I cancelled the whole order & SUPPOSEDLY got a refund on my credit card (which I have yet to see). Bottom line: I still don’t have a hitch.
Did a little more digging when I got home. I now see that U-Haul is claiming that the hitch I need will not be in stock till October 10, 2022! Why didn’t they tell me that earlier. Not good. Not happy.
